Idrive rates8/8/2023 ![]() I complained that they didn't send notification. I only knew about the charge because I monitor my credit cards. No email was sent prior to charging me $280. If you wish to request assistance with this please contact support directly and an agent will assist you with a refund request. We do offer a one time partial courtesy refund to customers after their first overuse once they have deleted the excess data or upgraded their storage accommodate the use. Including upgrading your account at the rate you mentioned, but also deleting unwanted data. Prior to any charge an email is sent as a courtesy to customers informing them of what can be done to prevent the charges from happening. Overuse charges are agreed to 100% by users in the Terms of Service prior to the service being engaged. IDrive is not a managed service, customer are fully responsible for the monitoring and management of their stored data. Their software has no features to prevent a **** overage charge? That's crazy. First offering a *** refund then ***** They wanted me to agree to this so then I'd be letting them off the hook for the ***** This is not the way a consumer service should run. They could have charged me *** and changed my package. They even offer a **** package for only *** more per year. ![]() Also they should notify BEFORE charging **** on a *** product. I chatted and explained that their SW shouldn't allow this to happen. The replied that I should read a section of terms. I immediately emailed and told them to delete my account and refund my money. There was no warning from the software and not warning from the company. Last evening I was notified of a charge to my AMEX for ***** I logged in to see an invoice for data over 5TB charges. I installed their software and let it run. I purchased an computer cloud backup service for *** that included 5TB of data. It is absurd that they plainly deny when there are proofs. Please close this case now because they finally resolved it. I appreciate *** for helping me on this matter. If you have any questions please reply to the ticket you were corresponding with our agent through. We have an obligation to our users, and it is company policy to verify accounts before taking an action.Īs your request has been fulfilled, no further action is required on your part. We would like to reaffirm that there have been no security lapses. ![]() Your request for meta-data erasure has already been completed and you were informed of this result via ticket earlier last week. (please see attached.) It was not necessary for me to provide additional info when I contacted them from my email address on file but I still provided what they requested by email but they still did not resolve it. They are just trying to confuse this matter by using programming terms that others do not understand yet do not resolve simple issue: They let my id and password to be breached, Anyone can log into my account and they still do not remove my personal info, including my password, name, address and credit card number etc. I am a programmer so I know that it does not matter whether it is data or metadata. (The consumer indicated he/she DID NOT accept the response from the business.) We appreciate the opportunity to clear up this issue, and resolve your concerns. The billing address or expiration date of the card on file: ![]() Last 4 digits of the card on file for your account: If you can review the ticket you were corresponding with our agent through and provide the information they requested we can complete your request, and permanently delete the stored metadata.Īlternatively you can also provide via the ticket the following to complete the request. Once an account is cancelled, a user can request their metadata to be deleted, we just require ownership verification to do so. Metadata is kept to allow customers the option to reactivate their accounts in the future, and cannot be deleted by the user. The profile information is "Metadata" this is your username, card information, address, phone number and alike. This data is deleted as soon as immediately after cancellation, or within 10 days of cancellation per our terms of service. "Data" Refers to data stored on your account based on what has been uploaded by the user to be restored. My name is *** I am the Support Manager at IDrive.īased on the ticket there appears to be a miscommunication.
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